Document Systems and Processes By developing and documenting a standard process or system for regular activities, you eliminate the need to constantly re-invent the wheel. In E-Myth Mastery, consultant and author, Michael Gerber talks about the discipline of creating and implementing step-by-step processes for your most critical business activities. He recommends creating an operations manual so [...]

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Last week, I mentioned five powerful conversation strategies that you could use to improve the quality of communication in your work and life. However, I neglected to mention a very important one – the conversation strategy that you need when the stakes are high, when emotions may run high, when you may not know quite [...]

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  It was impossible to get a conversation going; everybody was talking too much.      – Yogi Berra Talk is everywhere these days – talk radio, opinion/editorial shows, YouTube, blogs, newsletters, Twitter, reality TV, meetings, presentations, the news. Talk, talk, talk – everyone sure has a lot to say. The question is: are we talking at one another [...]

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