A Who I Am story helps the teller to build trust and credibility with her audience by sharing a story or experience that provides an insight to her listeners of the kind of person she really is.
In the 2008 United States presidential campaigns, both presidential and vice-presidential candidates spent a significant amount of time telling [...]

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Last week, I mentioned five powerful conversation strategies that you could use to improve the quality of communication in your work and life. However, I neglected to mention a very important one – the conversation strategy that you need when the stakes are high, when emotions may run high, when you may not know quite [...]

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It was impossible to get a conversation going; everybody was talking too much.      – Yogi Berra
Talk is everywhere these days – talk radio, opinion/editorial shows, YouTube, blogs, newsletters, Twitter, reality TV, meetings, presentations, the news. Talk, talk, talk – everyone sure has a lot to say. The question is: are we talking at one another – or [...]

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