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Entries Tagged as 'Design'

Great Customer Experiences Begin by Designing Great Employee Experiences

November 7th, 2007 · Comments Off on Great Customer Experiences Begin by Designing Great Employee Experiences

We’ve been hearing a lot over the past several years about the trend toward creating positive and compelling experiences for our customers. With great customer service considered an expected norm these days, proactive organizations are leaping beyond customer satisfaction to build loyalty and longevity, even evangelism, in their customer relationships. They do this by intentionally creating an overall experience that engages customers emotionally […]

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Tags: Communication · Culture · Design · Engagement · Experience · Leadership