Last week, I mentioned five powerful conversation strategies that you could use to improve the quality of communication in your work and life. However, I neglected to mention a very important one – the conversation strategy that you need when the stakes are high, when emotions may run high, when you may not know quite [...]

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2008 was a roller coaster of a year.  From the highs and lows of the Olympic games (and the price of gas) to the economic crisis impacting millions around the world and a fascinating presidential election here in the United States, emotions and energy seemed to be all over the map. I don’t know about you, but I’m ready to refocus and dial the drama [...]

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